Podfather helps Stormking boost vehicle utilisation and cut customer calls

Building components supplier Stormking has improved vehicle utilisation by 10% after replacing its paper-based processes with a Podfather delivery management system. 

Stormking, which is part of the Epwin Group, manufactures over 3,500 glass reinforced plastic (GRP) items each week at its Tamworth site and makes over 400 deliveries a week to over 250 housebuilders located around the UK, providing a range of items including GRP dormers, Smart Stack chimneys, door canopies and bay window roofs.  

Under the new delivery management system order discrepancies and disputed damage claims are now dealt with using Podfather’s electronic proof of delivery, whilst customer ETAs and driver tracking links have resulted in a “huge” drop in incoming customer calls, according to the company.  The system has also helped Stormking improve business processes and improve vehicle utilisation by 10%. 

Jake Dowson, Stormking IT development manager, said: “Originally we were looking for just an electronic proof of delivery solution for our business but having introduced Podfather we are seeing the benefit of having both ePOD and route planning.

“Paper tickets are a thing of the past, as is the admin associated with tracking and monitoring what was being delivered where.  We are running a much more efficient distribution operation with Podfather in place.” 

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Podfather was introduced to Stormking by Business Central implementation partner Tecman.  Integrated with Business Central via an open API, Podfather is used to plan delivery routes, capture electronic vehicle checks, track driver movements, issue ETA notifications and collect electronic proof of delivery via a cloud-based back-office system and easy-to-use driver app. 

The team has full visibility of what is being delivered where and gets immediate notification if there is a delay or delivery-related issue.  

Dowson added: “The benefits of having Podfather are far-reaching – from our internal teams for whom processes are so much faster, to our customers who are really liking the ETA notifications that we now provide.  Add in the efficiency savings we are making as a result and it’s easy to see that this really has been a great investment for our business.” 

Colin McCreadie, Podfather’s managing director said: “When you are delivering items to busy locations, such as we see here for Stormking, having visibility of what has been delivered where, and when, is of real importance.

“The cost of dealing with disputed claims, customer POD discrepancies, and delivery issues are minimized when you have a robust solution that can take away the paper from your distribution process.  That’s what we pride ourselves in doing here at Podfather.” 

The post Podfather helps Stormking boost vehicle utilisation and cut customer calls appeared first on Motor Transport.

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